A client with a need for a highly specialised client management system engaged Modus to develop and implement a system for a small call centre. The system had to meet very demanding management reporting requirements for 30 users. The implementation phase was very short because disruption to the work of the call centre had to be kept to an absolute minimum.
The client already had an existing application in place for which the source code was unavailable. The project involved reverse engineering the existing application in order to provide the starting point for the development work. The work was to include the development of an availability system which was to be used by the suppliers to the company. This amounted to some 600 users of the availability system sending data to the main database.
The software was developed and installed within a test environment which allowed both final checking and user training to be delivered prior to the changeover date. Once all users were familiar with the software the new system was implemented in only two days.